Frequently asked questions....
Q: When will my order arrive?
A: You can track the status of your order in My Account. Once you
sign in, check the Completed Orders tab to see if it has been shipped to your address, or made available
online. If it hasn't yet, check the Open Orders tab. On the order, you'll see more info on its current
status.
Q: What's a registered agent? Do I need to use
LegalZoom's Registered Agent Services?
A: A registered agent is an adult or authorized business that's
around during normal business hours to accept mail or hand-delivered court documents on your behalf.
They must have a physical address—not a PO Box—in the same state where your business formed or got
foreign qualified.
You're required to have a registered agent in most states, and you have the freedom to name the one you
want—even yourself.
When you use our Registered Agent Services, you can be confident your legal notices are in good hands.
We'll alert you to all important mail we receive on your behalf, and we'll also give you helpful extras,
such as identity theft protection and emails about upcoming deadlines.
Q: My credit card was charged but I don't know why.
How can I find out?
A: You can see all of your payments in My Account. Once you sign
in, go to the Account tab, then to the Payment History section. On each payment, you'll see more details
along with the option to print a receipt. If you don't see the payment in your account, please call us
at (888) 310-0151.
Q: I see a charge for “LegalZoom Registered Agent
Services.” What is this?
A: When forming your business, you must have chosen to use our
Registered Agent Services. Through these services, we'll alert you to all legal notices and other
important mail we've received on your behalf. This charge appears when we send your documents to the
state. The service renews automatically at the purchase rate each year, and is billed to your card. The
renewal rate is subject to change. Learn more about Registered Agent Services or call us at (888)
310-0151 if you need additional help.
Q: I was emailed about a problem with my EIN. How do
I fix this?
A: There's likely a small discrepancy between the personal info on
your EIN application, and the personal info on file with the IRS. For example, you might have mistyped
your Social Security number. Please call us at (800) 773-0888 and we'll help fix the issue. For your
security, we ask that you don't email us sensitive personal info.
Q: I'm a licensed professional. Do I need to start a
limited liability company (LLC) or a corporation?
A: Depending on your profession and state's licensing board, you
might be required to operate as either a professional LLC or a professional corporation. To find out,
please contact your state's licensing board directly. Tip: You can also find out if there's a
requirement to name your business a certain way (for example, some states require dentists to include
“DDS” in their business names).